Returns, Refunds and Replacements

We take your business seriously. You can shop with total peace of mind.

Returns and Replacements

1      Reply to your Order confirmation email you have received at the time of purchasing with pictures regarding the return and replacement of your item/s. 

2      Our Customer Service Department will then review the information and issue you with a Return Authorisation (RA) Number and advise our return address if applicable.

3      Please ensure you include this RA number with your returned item/s to enable us to process your return or replacement.

4      Notify us of your intention to return the item/s within 7 days of receiving your item/s.

5      The returned item/s must be received by us within 7 days of us providing you with an RA number.

6      The item/s must be returned to us in new condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact.

7      The item/s must NOT be opened, used, worn or damaged, and in 100% re-saleable condition when we receive them back.

8      The item/s are securely packed for return postage to ensure that the item and packaging is received back in original and re-saleable condition.

9      Ensure that you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

10  Although products can be returned, the cost of any outward and inward bound freight incurred is the responsibility of the customer.

11  Custom manufactured products, NON stocked items and Specials and Clearance items are  not returnable and refundable.

12  Shipping/ handling/ packaging costs are not refundable on returns.

13  Our Sales team are NOT authorised to organise any returns or replacements over the phone, all request must be emailed.

14  We reserve the right to issue a store credit in preference to a refund.

15  Images found on this website are used as guides only and may not be exactly the same as the final product.

16  Due to safety laws and our strict quality control we are prohibited to accept returns and replacements on certain products. We are unable to accept returns on the following product categories.

17  Made to order (MTO) or custom items are NON-returnable/ refundable.

18  NON-stocked items that require ordering from our supply chain are also NON-returnable products, to avoid this please call or email to check stock availability. An email confirmation will be sent confirming call details after phone conversations.

Requesting a Refund

1      You are not entitled for a refund upon change of mind on purchased item/s.

2      If a refund has been authorised you will be emailed with a refund request form. Please fill this out in full and return it to us by replied email.

3      Your refund will be the amount you paid for the item/s returned (not including freight), net of a restocking fee of 5% of the invoiced total. The appropriate tax amount will be included with your refund.

4      Refunds may take up to 30 business days to be processed after receiving your returned item/s and the refund request form.

5      If a refund request is authorised it will be issued via our nominated payment method.

Warranty Returns

1      To return an item:

2      Reply to your Order confirmation email you have received at the time of purchasing with pictures regarding the warranty issues of your item/s. 

3      Our Customer Service Department will then review the information and issue you with a Return Authorisation (RA) number and advise our return address if applicable.

4      Please ensure you include this RA number with your returned item/s to enable us to process your warranty claim.

5      The item/s are securely packed for return postage.

6      Ensure that you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

7      Our Sales team are NOT authorised to organise warranty claims over the phone, all requests must be emailed.

8      We reserve the right to issue a store credit if an exchange is not possible.

9      Images found on this website are used as guides only and may not be exactly the same as the final product.

10.   No warranty is offered or made for durability or specific performance. No warranty is offered for commercial, off road, street performance, or racing use.

Product Problems After Delivery

If your order is incomplete, your item arrives damaged, or you find a defect arises after delivery and a valid claim is received by Customer Service within 7 days of delivery, we will exchange the product where possible, or refund you the purchase price of the product. Should you contact us outside the 7 day period, Customer Service Management will consider each claim on a case by case basis on its merits. 

Where we agree to replace the product or refund you the purchase price of the product, you must first return the defective product to us. You will be obliged to pay for the return of the product if the item is sent after 7 days from dispatch. 

The delivery time for the replacement product will be the same as stated for the original product.

Replacement products are provided with the same warranty, if any, as the returned product. 

When a Replacement Product is arranged:

A replacement for the same product that you ordered will be shipped to you at our expense after we have received your returned product.

The delivery time for the replacement product will be the same as stated for the original product.

Replacement products are provided with the same Limited Warranty as the original product.

Some Products - Manufacturer Only Warranty

For items advertised and sold with manufacturer warranties, we would ask that you contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms. If the manufacturer is unable to comply, we will replace the item or issue a refund of your purchase price for that item.